Политика доставки

Shipping Policy

Last updated: August 22, 2026

MeltMuse Studio ships eligible collectibles, art products, accessories and other goods to destinations available at checkout. This policy should be read together with our Return and Refund Policy and Terms of Service.

Where We Ship

We ship only to destinations enabled in our online store and shown at checkout.

We currently do not sell or ship to Mainland China, Hong Kong SAR or Macao SAR.

Destination availability may change as our delivery network develops.

Processing and Delivery Target

Our standard delivery target is within 14 days from the day after payment, including production and order-preparation time.

Express delivery can arrive as fast as approximately 7–9 days where available.

These are delivery targets rather than guarantees. Remote destinations, customs inspections, peak periods, carrier disruptions, severe weather and other circumstances outside our reasonable control may result in longer delivery times.

Shipping Rates

For eligible destinations:

• Standard Shipping — USD $10.00 on orders up to and including USD $99.00

• Free Standard Shipping — orders over USD $99.00

• Express Shipping — USD $39.00 where available

If checkout is displayed in another currency, Shopify may display an equivalent converted amount.

The shipping options, eligibility and charges displayed at checkout are the final shipping terms that apply to your order.

Tracking

Tracking information is provided for trackable shipping services when available.

Tracking events may take 24–48 hours to appear after the carrier receives the parcel.

Customs, Duties and Taxes

Unless checkout expressly states that import duties or taxes are prepaid or included, the recipient may be responsible for customs duties, import taxes, brokerage charges or other fees imposed by the destination country or region.

These charges are determined by local authorities and are separate from our shipping charges.

Delivery Address

Please provide a complete and accurate delivery address.

If you notice an error, contact us before the order is fulfilled. Once a parcel has been dispatched, address changes may not be possible and additional carrier charges may apply.

Lost or Damaged Shipments

If your parcel arrives damaged, or if tracking indicates delivery but you cannot locate the parcel, please contact us at customerexperience@meltmusestudio.com with your order number and relevant photographs or tracking details.

We will review the case with the carrier and provide an appropriate resolution in accordance with applicable law.

Contact

For shipping questions, please email:

customerexperience@meltmusestudio.com